"Sweethearting," like "forgetting" to charge a pal or comping drinks, hurts big time, study finds Print
Monday, 20 February 2012 23:15
What's a free Drink here or free appetizer there really hurt? Many employees think nothing of offering friends freebies thinking it is good PR for the restaurant. Unfortunately it has the opposite effect. Customers do not feel the need to share their free specials for fear of getting their server friends in trouble. Continue
Last Updated on Tuesday, 21 February 2012 20:48